2 days ago Be among the first 25 applicants
First Light Coffee Co. is a London-based specialty coffee company with a mission to bring exceptional coffee to everyone from home brewers to independent cafés. We serve great coffee in our shop, and also offer our signature beans (freshly roasted to our specs) for retail and wholesale across the UK. We’re all about quality, community, and creating meaningful coffee experiences. Join us and be part of something special.
Role Description
This is a full-time on-site role for a Retail Manager at First Light Coffee Co., located in London. The Retail Manager will be responsible for overseeing daily store operations, managing team members, maximizing sales, and maintaining high levels of customer satisfaction. They will also be involved in inventory management, ensuring the store meets company standards, and implementing business strategies to improve performance. Additional duties include scheduling staff, training new employees, and handling customer inquiries and complaints.
Qualifications
- Strong Communication and Customer Service skills
- Proven ability to achieve high levels of Customer Satisfaction
- Experience in Team Management and Sales
- Excellent organizational and multitasking abilities
- Ability to work flexible hours, including weekends and holidays
- Prior experience in the retail or coffee industry is a plus
- Bachelor’s degree in Business, Retail Management, or related field
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business Development
Industries
Food and Beverage Services
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