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Technical Card Operations Manager, London
Client: Travelex
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: b310e751c9c9
Job Views: 3
Posted: 17.05.2025
Expiry Date: 01.07.2025
Job Description:
Job Title: Technical Cards Operations Manager
Job Type: Full Time, Permanent
Location: London, Hybrid
This role in the Cards Transformation team supports the development and delivery of the card strategy. The ideal candidate is a cards SME with hands-on experience in card programmes, including setting up new programmes, modifying existing ones, and resolving live issues. Responsibilities include ensuring products and operating models are optimized, raising considerations during new product development, documenting requirements, and implementing updates.
The candidate should be familiar with all aspects of card programme decisions, scheme setups, authorization flows (POS, e-commerce, wallets), and customer journeys. Knowledge of account structures and configuration options is essential, along with familiarity with acronyms like CPV/VPA and card chip setups. Experience with new card manufacturing relationships and certifications is also important.
While direct call centre management and project management experience are not required, the candidate must be comfortable owning end-to-end delivery of changes, ensuring operational readiness, and translating complex technical information into simple processes and documentation.
Key accountabilities
- Cards Transformation Alignment: Collaborate with the Cards Transformation Lead and Product team to align new products, features, and operating models with business needs.
- Supplier Management: Conduct RFPs, analyze potential partners, and manage relationships supporting new or updated products.
- Card Servicing and Global Support: Capture requirements and deliver support through existing or new systems, providing guidance to BAU teams.
- Card Scheme Issuer Activities: Work with Risk and Compliance to monitor regulatory changes and incorporate them into products and services.
- Reporting and Stakeholder Management: Produce status reports, insights, and support business reviews and Steercos.
Role-specific experience and skills
- End-to-End Cards experience, preferably Prepaid/Fintech.
- Ability to challenge suppliers and manage escalations.
- Familiarity with ticketing systems, dashboards, reporting, and automation.
- Strong understanding of card customer journeys and pain points.
General experience and personal qualities
- Effective communication across multiple markets and management levels.
- Attention to detail and ownership of tasks.
- Excellent written and verbal communication skills.
- Relationship building skills (internal and external).
- Passion for customer service and developing innovative solutions.
- Ability to produce high-quality presentations and summaries.
Why Travelex?
We aim to be the world’s leading foreign exchange provider, focusing on simplicity, engagement, and hassle-free experiences for travelers and those moving money abroad. We prioritize customer-centricity and digital innovation, developing digital-first products and services. With our resources and expertise, we are shaping the future of FX, cross-border e-commerce, and international payments.
We are committed to diversity and are an equal opportunity employer, valuing inclusion regardless of race, religion, gender, or other statuses.
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