Location: London/Purfleet
We are seeking a highly motivated, skilled and experienced individual to join our UK Corporate Account Field Service Team and work in a fast-paced, dynamic environment, to support our expanding business.
This role will help to deliver the highest possible level of maintenance / service / engineering support and customer care.
The duties of the role will include but are not limited to the following;
Responsibilities & Duties:
- Carry out scheduled Preventative maintenance and servicing of materials handling equipment
- Fault diagnosis & repair of materials handling equipment
- Liaising with Combilift support functions, with regards to issues identified in the field
- Accurately complete service reports & job sheets via Combilift support systems
- Ensure accurate identification & timely ordering of parts via Combilift support systems
- Return of parts where appropriate through Combilift processes and procedures
- Carry out all repair and service work in line with relevant Service Level Agreements and Combilift standards ensuring the highest possible level of customer satisfaction
- Ensuring customer relationships are maintained through high standards of customer service, communication and personal presentation
- Travel as necessary
- Overtime where required
- Ensure all company and customer health and safety procedures are adhered to
- Ensure company vehicle is maintained and well presented at all times
- Van stock levels to be managed accurately
- Act as a Company Ambassador at all times ensuring the highest standards of presentation are met
- To visit the Combilift factory/HQ as required
Working Hours:
40 hours per week
Salary:
Highly competitive compensation package in line with market, experience and skill set.
Overtime opportunities.
Contributary UK pension scheme.
Person Specification:
We are looking for electrical, hydraulic & mechanically biased engineers from all types of maintenance / service background specifically forklift, mobile plant, general automotive technicians, HGV, agricultural or ex forces military vehicle engineers.
The ideal candidate will hold a clean driving license. They will also have experience of working in a customer facing environment and be used to working unsupervised.
Qualifications / Skills:
- Mechanical/Engineering/Hydraulic/Electrical knowledge and experience is required.
- Knowledge of Combilift products is advantage but not essential. Product training will be given.
- Good communication skills are essential.
- Ability to work both, as an individually and as part of a team is essential.
- Must be a quick learner and have a willingness to learn new skills.
- Must be willing to work additional hours to complete job.
- Occasional overnight stays are required.
- Must be able to work well under pressure.
- IT Skills are required.
- Ability to do light welding is an advantage, but not necessary.
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