Reception and Hospitality Team LeaderSalary: £27,000 – £30,920 per annum depending on experience, plus company benefitsTravel to Leeds and Manchester once a month, paid for by the company.Contract: Full time, permanentShifts: 37.5 hours per week, Monday-Friday shifts between 8am and 6pm with 1-hour unpaid breakFlexibility required to be able to work events out of hours (time in lieu/paid overtime will apply)Williams Lea seeks a Reception and Hospitality Team Leader to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
A Reception and Hospitality Team Leader will be the first people to meet the clients and guests so are the first impression of our clients firm and depends on our friendliness and efficiency. The team need to be ambassadors for the brand and company, the reception team should be providing a service and welcome to guests turning their welcome into a positive and memorable experience.
To be proactive and effective in the monitoring of meeting room bookings, ensuring maximum utilisation while taking into consideration practicalities and demands of room usersTo go the extra mile to ensure the provision of a consistently high standard of support, where necessary, for all clientsTo prepare and submit any documentation which includes the Client Experience rota and monthly reportsTo supervise and oversee all health and safety procedures as they affect the team including taking responsibility for any risk assessments and related actions and proceduresTo define job role expectations for the teams and to train, support and manage them in achieving those expectationsTo manage staff related matters for the teams including (but not limited to) the continuous feedback, performance reviews, return to work and disciplinary interviewsTo be responsible for the training and buddy process for any new member of staffTo develop and keep up-to-date, in conjunction with the Account Director, the departmental SOPsTo be aware of cost control as it affects the team and to assist the Account Director when compiling yearly departmental budgetsTo take any actions or make any reasonable decisions consistent with the departmental standards operating procedures which do not contravene any of the company’s policiesOperationally manage the Newcastle service and oversee the management of the Leeds and Manchester Front of House services
Previous experience working in reception and hospitality services is essentialHave previous experience working on a reception desk for a blue chip company/high-end hotel within a busy office environmentOutstanding guest services skills, sophisticated verbal and written communication skillsGood time management skillsGood knowledge and understanding of a telephone systemHave an excellent command of the English language, both in verbal and written communicationHave passion to achieve excellent guest service in everything that they doA welcoming positive manner and an understanding of what good customer service looks likeCustomer focus: ability to understand the needs of the client and provide customer service and superior client serviceRelationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the businessKnowledge MS Office, and working knowledge of A/V equipment an advantageAdministrative skills: ability to multitask, prioritise workload and provide administrative supportWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
~25 days holiday, plus bank holidays(pro-rata for part time roles)~ Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.~ Life Assurance~ Private Medical Insurance~ Dental Insurance~ Health Assessments~ Cycle-to-work scheme~ Discounted gym memberships~ Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at…