Location: Pool, Redruth | Full-Time | Shift-Based (24/7 Rota)
Are you a tech-savvy problem solver with a passion for supporting global networks? We’re looking for a Network Support Engineer to join a dynamic and fast-paced Global Customer Support team based in Redruth (Pool).
In this role, you’ll provide hands-on technical support across satellite communications, IP networking, and firewall systems—keeping critical services online for customers around the world . You’ll be a senior presence on shift, guiding junior engineers and taking ownership of complex technical challenges.
What You’ll Do:
- Deliver 2nd line support for IP networks, satellite systems, and customer equipment
- Monitor systems proactively and respond to alerts in real time
- Troubleshoot issues across routing, switching, RF links, and Wi-Fi
- Own support tickets from diagnosis to resolution, maintaining customer satisfaction
- Log incidents and actions accurately using tools like Freshdesk
- Share knowledge and mentor 1st and 2nd line engineers on shift
- Help refine internal processes and improve service delivery
✅ What You’ll Bring:
- Solid background in network or technical support (NOC or similar)
- Strong troubleshooting skills with IP networking (CCNA, JNCIA, etc. a plus)
- Excellent communication and customer service mindset
- A proactive, calm approach to solving technical challenges
- Willingness to work within a 24/7 operational shift rota
Bonus Points For:
- Experience with satellite communications (VSAT, Inmarsat, Iridium, etc.)
- Familiarity with military/defence-grade systems or MOD support
- Hands-on knowledge of technologies like Intellian, Seatel, or BGAN
Why Join Us?
- Competitive salary based on experience
- Technical training and certifications encouraged
- A collaborative team environment with global reach
- Be part of a mission-critical support operation with real impact
Interested? Apply now with your CV, or drop us a message if you’d like to learn more. Candidates must have the right to work in the UK.
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