IT Support Engineer- SC Cleared

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Responsibilities:

1. Server Management:
   • Perform server maintenance tasks including drive replacement and powering on servers.
   • Assist with server migration and site closure as needed.
   • Monitor and manage server room access.
   • Ensure compliance with industry regulations and standards.
   • Perform regular data backups and disaster recovery operations.
2. Network Management:
   • Move network cables as required.
   • Monitor the A/C unit in the server room.
   • Manage network configurations and monitor system performance.
   • Troubleshoot and resolve network issues.
3. Desktop Management:
   • Power on workstations for remote users as required.
   • Assist users with basic IT issues during morning UK hours.
   • Process e-waste and ship gear back to the Plymouth depot.
4. Additional Responsibilities:
   • Be on-call on-site in case of power outages.
   • Provide on-site presence in the mornings following patch deployments.
   • Reset power strips as needed.
   • Collaborate with various departments to ensure IT systems align with organizational goals.
   • Document IT processes, systems, and configurations for future reference.
   • Provide on-site support coordination for desktop-related issues.

Qualifications:

• Proven experience in server management, including maintenance and migration.
• Strong knowledge of network management and troubleshooting.
• Experience in desktop support and user assistance.
• Ability to work independently and manage time effectively.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with Microsoft Windows Server and Windows 10 Pro.
• Familiarity with network monitoring tools such as PRTG Network Monitor.
• Previous experience in a similar role within a corporate environment.

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