Online Customer Service (Office Based)

Greetings from BarberBoss

Founded in 2020 in Birmingham, UK, BarberBoss is swiftly emerging as a leading personal care brand for men, women and pets, gaining recognition across the UK and Europe among established brands.

• “The 2025 Consumer Sector Cross-Border Leader” Award in the Frost & Sullivan Consumer Sector Series Selection presented by Forbes China.
• The Amazon’s “Top 10 Best Hair clippers for Men” since 2020
• “The 27 best beard trimmers to tame your mighty beard” by GQ Magazine in 2024
• “The 22 best hair clippers to become a pro at-home barber: Tried and tested by GQ’s editors” in 2024
• Please note this is the office based job in Birmingham city centre, Monday-Fri 9AM-5PM. We do not sponsor visa for the role.

Customer Service Representative Responsibilities:

• A Customer Service Representative handles customer interaction for an organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Prior experiences with Amazon and/or Shopify backend is a plus
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Ability to stay calm when customers are stressed or upset.
• Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Comfortable using computers, excel, Google work place such as drive, excel, emails, Zoom calls.
• Past experience working with online customer support is a plus

Further Job Requirements:

• A Bachelor degree is a must. Master degree is a plus.
• Being reliable with deadlines and can work under pressures.
• Know how to use camera for professional photography is highly appreciated
• Create visually stunning website banners and imagery to enhance the online shopping experience for our customers.
• Experiences with creative job like design, social media can be a big advantage.
• Good know-how of Canva platform or relevant design tools is a plus
• Knowledge of fulfilment processes or courier tracking systems
• Familiarity with helpdesk or ticketing systems (e.g. Zendesk, Willdesk)
• Interest in personal care, grooming, or wellness sectors

What You’ll Get

• A hands-on role at one of the UK’s fastest-growing personal care brands
• Training and support from a close-knit team
• Clear pathways for growth within customer operations, logistics, or account management
• Product perks and employee discount, company events, football matches
• Friendly office environment and a culture of learning
• Job Types: Full-time, Permanent

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