Desktop Support Engineer
Location: Central London (on-site with occasional travel to other London-based sites)
Type: Full-time, Permanent
Clearance: Must be eligible for Security Clearance and NPPV3
About the Role
We’re hiring a Desktop Support Engineer to support a high-profile, mission-critical client in Central London. This role is a fantastic opportunity for someone looking to take ownership in a fast-paced, high-trust environment where your technical expertise will directly impact the performance and reliability of essential operations.
The position is based on-site at one of the client’s key locations and will involve regular interaction with a remote support team. Occasional travel to other London-based customer sites may be required.
Key Responsibilities
- Deliver high-quality, on-site desktop support to end users
- Act as a technical escalation point for complex issues
- Ensure timely resolution of incidents and service requests
- Maintain accurate ticket documentation and follow ITIL processes
- Manage patching, software deployments, licensing, and certificates
- Monitor system alerts and proactively address recurring issues
- Support onboarding and offboarding processes for users
- Contribute to knowledge base updates and process improvements
- Assist with change management and routine maintenance tasks
- Identify potential security or major incidents and escalate appropriately
- Lead regular service reviews with the customer
Skills & Experience Required
- Proven experience in a Desktop Support or IT Support role
- Solid technical knowledge of Microsoft environments (AD, Azure AD, Windows Server, GPO, M365)
- Experience with ITSM platforms (ConnectWise preferred)
- Basic networking knowledge (LAN, firewalls, troubleshooting)
- Strong communication skills, including the ability to work with senior stakeholders
- Organised, proactive, and detail-oriented
- Comfortable working independently on-site and collaborating with remote teams
- Willingness to travel locally as required
- Eligible for Security Clearance and NPPV3
Salary: 40-45k
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