Development Support Engineer – Entry-Level Opportunity Location: Chiswick Business Park, London Department: IT – Digital & Product Development Salary: £23,000
Are you passionate about technology, problem-solving, and looking to launch your career in software development? Join our innovative Digital & Product Development team, where you'll support bespoke systems that drive our business forward and have the chance to grow into a future developer role.
About the Role
As a Development Support Engineer, you'll play a key role in supporting our internal users across 60 offices, ensuring smooth operation of our custom-built business systems. You'll collaborate daily with experienced developers, product owners, and technical architects to investigate and resolve issues, manage support tickets, and continuously improve user experience.
What You'll Do
Provide first-line technical support for over 1,000 users.
Troubleshoot and resolve issues in bespoke systems built with modern Microsoft technologies.
Identify and escalate urgent issues to management.
Log and manage bugs using Jira.
Fix data issues directly in our SQL Server database.
Gain exposure to a wide range of business-critical platforms (CRM, Mobile, HR, IT, Fleet, and more).
Communicate effectively with users via phone, video, chat, and email.
Work with a development team releasing new updates every two weeks.
Receive mentorship with potential progression into a developer role.
About You
You are a curious, tech-minded problem-solver who is eager to learn. You thrive in collaborative environments and are excited to work closely with software developers.
Essential Skills:
Solid problem-solving ability
Strong communication skills
Basic knowledge of SQL
Familiarity with Microsoft Office
Desirable:
Basic ability to read code
Experience using Jira
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