Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Job Details
Revenue Management Systems ManagerHemel Hempstead,Hybrid (3 days a week in office)Annual salary +bonus and benefits
We’re looking for a Revenue Management Systems Manager to play a pivotal role in driving performance and innovation acrossour Commercial team. In this high-impact role, you\’ll lead the charge inoptimizing our pricing systems to not only hit – but exceed – our ambitioustargets. You\’ll be the catalyst for continuous improvement, streamliningprocesses, embedding best practices, and turning stakeholder insights intopowerful, scalable solutions.
What You’ll BeDoing:– Leading the implementation of pricing and revenue management strategies, ensuring commercial teams are empowered with the right tools and controls to drive performance while managing risk.– Acting as a trusted subject matter expert, providing guidance and support on pricing systems while collaborating with internal teams and external partners to resolve complex issues.– Championing knowledge sharing by creating and maintaining clear, accessible documentation that captures the purpose, process, and best practices of all pricing system activities.– Driving continuous improvement by supporting the evolution of pricing and revenue systems, focusing on enhancing processes, efficiency, and user experience.Staying connected to the data, maintaining a strong understanding of data interactions and confidently representing the team with senior stakeholders when required.What we’d likeyou to bring:– Strong understanding of Revenue Management and Pricing concepts, ideally within the travel industry, with working knowledge of Central Reservation Systems and pricing platforms.– Comfort with Big Data concepts and Data Science techniques, and skilled at translating complex data into meaningful commercial insights.– Excellent communication and relationship building skills, able to influence and collaborate confidently across teams and senior stakeholders.– Highly analytical mindset with the ability to juggle multiple projects, prioritise effectively, and make data-led decisions under pressure.– Proficiency in advanced Excel, with solid skills in PowerPoint and Word to support impactful analysis and communication. You will ideally have knowledge of Python or similar as well.
What’s In It ForYou?– Holiday allowancethat rises with service, plus a ‘Holiday Buy Scheme’– Annual bonus– 20% discount onboth Haven and Warner Hotels holiday for you, family and friends– Comprehensivewellbeing support– Access to theBourne Leisure corporate box at the O2 Arena ,London– Exclusivediscounts with corporate partners– Exciting careerpathways, including Learning and Development opportunities such asApprenticeships and Degrees– Enhanced familyfriendly policies and pay (eligibility criteria applied)
Who are we?We’re part of anaward-winning Bourne Leisure family, which includes Haven WarnerHotels. We have 9,000 fantastic team members and 39 beautiful seaside locationsand our HQ based in Hemel Hempstead.
What’s it liketo work with us?Our people and theteams they form are the backbone of a professional experience with us. AtHaven, we take pride in our Breath of Fresh Air culture, which focuses onvaluing and supporting every team member. We prioritise openness andtransparency in our interactions allowing our team members to be theirauthentic selves.We operate a hybridworking model, meaning 50% of your working week will be spent at the office,occasionally on Park, or at external events.
What can youexpect during the recruitment process?The interviewprocess will be up to 3 stages and may contain a presentation or skills test,depending on the role. Please reach out if you need additional support orspecific arrangements to enable you to perform to the fullest during thisprocess.Diversity, equity,and inclusion are at the heart of who we are and what we do. Our commitment tothese values is unwavering and they are central to our mission. We encourageapplications from all backgrounds, communities and industries and we are ready todiscuss any reasonable adjustments or flexibility that you may require,including whether a role can be part-time or a job-share.We genuinely careabout every candidate\’s experience during the recruitment process and are hereto provide support where we can. If you require any assistance or reasonableadjustments while applying, please don\’t hesitate to reach out to us atresourcingteam@bourne-leisure.co.uk.
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