Commercial Manager

Role Overview:

Our client is seeking a dynamic and experienced Account Manager to manage and develop key accounts within the foodservice and wholesale sector . The successful candidate will be responsible for maintaining and growing relationships with existing clients- Sysco, Bidfood, Booker and identifying new business opportunities, and ensuring the delivery of high-quality service that aligns with the company’s strategic objectives.

Key Responsibilities:

• Account Management:
• Act as the primary point of contact for designated foodservice accounts.
• Build and maintain strong, long-lasting customer relationships.
• Manage day-to-day client interactions, ensuring their needs are met and exceeded.
• Conduct regular account reviews to identify growth opportunities and potential risks.
• Business Development:
• Identify and pursue new business opportunities within the foodservice sector.
• Collaborate with the Director of Sales to develop and implement strategies to expand market share.
• Negotiate and close deals, ensuring profitability and alignment with company goals.
• Sales Strategy & Planning:
• Develop and execute account plans for key customers, focusing on long-term growth and profitability.
• Monitor market trends and competitor activities to identify opportunities and threats.
• Provide accurate sales forecasts and regular reports on account performance to the Sales Director.

• Cross-Functional Collaboration:
• Work closely with internal teams, including production, supply chain, and quality assurance, to ensure customer requirements are met.
• Collaborate with the marketing team to develop and implement promotional activities tailored to the manufacturing sector.
• Assist in the development of new products and services based on customer feedback and market demands.
• Customer Service & Support:
• Ensure timely resolution of customer queries and issues, maintaining high levels of customer satisfaction.
• Provide product training, education and support to customers where necessary.
• Liaise with the technical team to address any quality or compliance concerns raised by customers.

Qualifications & Experience:

• Essential:
• Proven experience in account management within the food manufacturing industry.
• Strong understanding of the UK food manufacturing sector
• Excellent negotiation and communication skills, both written and verbal.
• Demonstrable experience in business development and delivering sales growth.
• Ability to manage multiple projects and clients simultaneously.

Key Competencies:

• Customer Focus: Strong commitment to delivering excellent customer service and building long-term relationships.
• Results-Oriented: Driven to achieve targets and exceed customer expectations.
• Analytical Skills: Ability to analyse data and market trends to inform decision-making.
• Communication: Clear and persuasive communicator with strong presentation skills.
• Teamwork: Ability to work effectively with cross-functional teams and contribute to a positive team environment.
• Adaptability: Comfortable working in a fast-paced, changing environment with the ability to manage uncertainty.

…