Senior Service Designer – Central Government

Role: Senior Service DesignerContract Length: 6 monthsLocation: Hybrid/London – 3 days on site per weekIR35: InsidePay Rate to Intermediary: £600 per daySecurity Clearance: DV requested

Spinwell is recruiting for a Senior Service Designer for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE SENIOR SERVICE DESIGNER

• Work with the Service Design Lead to direct design work for the Service Design Team within the Service Design & Transition Team
• Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team
• Line Management responsibilities for the Service Design Team
• Help set the direction so that the Service Design Team designs clear, simple and consistent Services that achieve the value that Users desire
• Concisely document Design decisions and any associated risks
• Take an active role in the planning of future projects to ensure that Service Design & Transition is considered during the Demand phase
• Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels
• Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement
• Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively

SKILLS/EXPERIENCE OF THE SENIOR SERVICE DESIGNER

• Experience of designing Services to meet user needs
• Good understanding of Service Design methods and practice
• Experience of using data and user feedback to design and improve Services
• Experience of turning designs into functioning Services
• A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
• Experience of mentoring and guiding colleagues
• Experience of working within an agile environment
• Knowledge and experience of ITIL 4
• Knowledge and experience of Agile
• Knowledge and experience of Prince and/or other Project Methodologies/frameworks
• A good understanding of IT hardware layers and typical deployment models
• Ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
• A high level of written and verbal communication skills

If you are a Senior Service Designer, apply now or send your CV to Spinwell!

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