We are working with one of the most recognisable organisations in their sector to source a Sales Operations Manager to lead their new Sales Contact Centre – this business grew 40% last year alone!Location – Hybrid, ReadingSalary – c70k + bonus + bens
This role is hybrid with 3 days per week on site in Reading and will lead a growing number of ambitious mangers and their teams to deliver excellence in B2C conversion – these sales contacts are all very warm (both inbound and outbound).
The successful candidate will be highly experienced in leading growing Contact Centre / Desk Based sales teams, will be energetic, passionate and have a demonstrable ability to lead people through a period of growth and transformation.
Proven experience in a sales leadership / customer success roleExperience managing team performance within a target focused environment, overseeing lead pipeline management & SLA’s towards metrics of response time, outbound calling activity & lead conversion.Excellent communication, interpersonal, and coaching skills, with the ability to motivate and inspire team members.Strong analytical and problem-solving skills, with the ability to identify trends, analyze data, and implement effective solutions in line with senior leadership strategiesExperience working with CRM systems and other relevant software tools.
This is a tremendous role with a business who grew 40% last year!…