Customer Service Assistant (Call Centre Weekends)

Customer Experience Admin Salary – £25,400Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity.Behind taking a mortgage, buying a car is likely to be the second biggest purchase we make, and we know that our customers rely on their cars to get to work, take their children to school, take elderly relatives out at the weekend, the list goes on.We have always said, if we were to achieve our purpose of bringing simplicity and transparency to supporting hundreds of thousands of customers into cars, this would only be half of the story.Delivering exceptional customer support throughout the car-buying journey and beyond.Support our processing department to deliver the correct correspondence from our dealers, customers and lenders promptly.Ensuring all tasks are completed in compliance with FCA guidelines and other regulatory standards.Initially log any customer complaints within our CRM, transferring information from one system to another accurately.Acting as the first point of contact for customers experiencing issues with their vehicle or service via email.Performing administrative tasks, data collection, and Ad-hoc phone-based tasks.Supporting other teams during peak periods to ensure business needs are met.Proven experience in a fast-paced contact centre setting.Passionate about delivering exceptional service and exceeding customer expectations.Comfortable working towards key performance indicators (KPIs).GCSE or equivalent qualification in Maths and English.This role gives you the opportunity to utilise your strong administrative skills, knowledge and attention to detail to maintain quality and reduce risk in a fast paced and fun sales environment. The role would suit someone who is methodical, risk focused and confident to make sound decisions quickly. You will be delivering a great service to our customers both internally and externally….