Care Coordinator

Muve Homecare is seeking a dedicated Care Coordinator to join their Complex Care division in Birmingham. This role is pivotal in ensuring the seamless delivery of personalized, high-quality care to clients in their homes.

Key Responsibilities:

• Rota Management:
• Develop, manage, and update staff schedules to ensure 24/7 coverage.
• Promptly address last-minute scheduling changes.
• Align rotas with clients' care plans and preferences.
• Recruitment and Screening:
• Actively recruit qualified caregivers.
• Screen candidates by reviewing CVs, conducting interviews, and verifying qualifications.
• Ensure compliance with regulatory standards and company policies during hiring.
• Onboarding New Staff:
• Facilitate the induction process, ensuring new team members are well-trained.
• Provide ongoing support and mentorship during the probation period.
• System Management:
• Utilize care management systems to track schedules, care plans, and compliance records.
• Maintain accurate documentation for clients and staff.
• Identify opportunities to optimize processes and implement improvements.
• Client and Staff Support:
• Serve as the main point of contact for clients, addressing queries and concerns.
• Support staff, fostering a positive and collaborative work environment.
• Conduct regular check-ins with clients and staff to ensure satisfaction and well-being.

Qualifications and Skills:

• Experience:
• Previous experience in care coordination, complex care management, or a similar role.
• Skills:
• Strong organizational and time management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in care management software and IT systems.
• Qualifications:
• Knowledge of CQC standards and regulations (or equivalent).
• NVQ Level 3 in Health and Social Care (preferred but not mandatory).
• Attributes:
• Proactive problem solver with a can-do attitude.
• Empathetic and committed to providing exceptional care.
• Flexible to handle the dynamic nature of care coordination.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and inclusive work environment.
• The chance to make a meaningful difference in clients' lives.

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