Job Title: Facilities Manager Reports to: Senior Facilities ManagerFacilities Assistant (indirect)5 hours per week on a roster pattern including weekends, bank holidays and evenings33 days Holiday~ Length of Service Benefit – additional day holiday for every year (capped at 5 years)~ Private Medical Insurance for you and your family~ Employer pension contribution of 5% of your annual salary~ Complimentary tickets to The View and 40% staff discount~ Employee Assistance Programme~ Life Assurance
The Facilities Manager holds a key position in ensuring the seamless operation of the attraction. This role is responsible for maintaining all AV, IT, electrical, mechanical, and general facilities to the highest standards. By providing essential support to the operations team, the Facilities Manager ensures the attraction runs efficiently, safely, and in full compliance with all regulations on a daily basis.
We are looking for a proactive, hands-on, and technically skilled professional to excel in a challenging yet highly rewarding role. The ideal candidate will have prior experience as a Facilities Manager in a premium venue, showcasing exceptional attention to detail and a strong dedication to upholding the highest standards.
Supports technical areas by ensuring the troubleshooting and maintaining of all IT and AV equipment and systems, including but not limited to ticketing, access control, communication systems, and general back office functions.To manage all works, testing and record keeping of the fire alarm system in order to meet relevant conditions of fire risk assessment and other statutory requirements.To ensure all facilities operations comply with a comprehensive set of Standard Operating Procedures (SOP’s), and support with the development of facilities related SOPs.Support with the preparation and management of the facilities budget, monitoring expenses and ensuring cost efficiency.Liaise with external contractors and suppliers for repairs, maintenance, and service upgrades.Oversee contracts with maintenance and facilities service providers, ensuring services are delivered in accordance with agreed SLAs, while actively engaging with external stakeholders as required.Prepare specifications for new works or service modifications, liaising with key departments as needed, while ensuring minimal disruption to building operations during execution.Be responsible for the general maintenance of all areas of The View, including decoration and repair through contractors or the Facilities team.Be the focal point for soft service delivery and manage the day-to-day operational aspects of Housekeeping and Window cleaning ensuring adequate resources are in place and consumable costs are managed.To advise senior management on all technical functions relating to plant equipment and IT/AV systems and to be familiar with the latest developments in technology.Collaborate with the Facilities Team to ensure all venue spaces are maintained to a high standard to enhance customer satisfaction.Ensure the venue complies with all health and safety regulations, including fire safety, risk assessments, and statutory inspections.Conduct regular risk assessments, audits and implement corrective actions as needed.Work with the Health & Safety team to ensure Facilities-related activities comply with regulations.Building Facilities Management, Systems SuppliersGeneral administration duties relating to the facilities function.
NEBOSH Diploma in Occupational Safety and Health or equivalent.Previous experience in a Facilities Management position, preferable in hospitality or a similar environment.Strong leadership and communication abilities, with experience managing external contractors.Proficiency in facilities management software and Microsoft Office Suite.Experience with technical and AV troubleshooting.Detailed knowledge of risk assessment and management.Strong interpersonal skills with competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders.Able to use telephones, radios, computers and other technology as required, to aid carrying out your duties….