Customer Supply Chain Lead — Fast-Growing FMCG Business

Customer Supply Chain Lead — Fast-Growing FMCG Business

Location: Windsor (Hybrid working with 3 days per week office based)

Salary: c £55,000 to £65,000 Per annum + Bonus, Pension, Healthcare & Holiday

An established high growth FMCG company is seeking an experienced Customer Supply Chain Lead to drive supply chain excellence and strengthen relationships with key retail partners. This is a critical role that bridges supply chain and sales functions, ensuring seamless operations, high service levels, and continuous process improvements.

Key Responsibilities:

• Act as the main point of contact for customer supply chain teams, leading key review meetings and building strong partnerships.
• Drive operational supply chain excellence, ensuring OTIF (On Time In Full) service levels and adherence to perfect order principles.
• Develop and implement best practices, blueprints, and playbooks to enhance customer collaboration.
• Manage the 0-13 week planning horizon, ensuring accurate forecasts, optimal stock availability, and efficient inventory analysis.
• Collaborate with internal and external stakeholders to reduce waste, optimise costs, and drive efficiencies.
• Lead continuous improvement initiatives to strengthen processes and productivity.

Key Requirements:

• 7+ years of experience in Sales, Customer Services, or Supply Chain within the FMCG sector.
• Strong understanding of customer supply chain principles, ideally with experience working with major UK grocery retailers.
• Proven experience in stakeholder management, with the ability to influence and build lasting relationships.
• Results-driven mindset, with a track record of driving efficiencies and achieving performance targets.
• Analytical problem-solving skills, with the ability to interpret data and implement improvements.
• Proficiency in customer ordering systems, ERP software, and MS Office.

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