Company: Hays

Location:

Job Description:

Accountabilities

Works collaboratively with HR Business Partners in the planning and preparation of redundancy campaigns.
Carries out the end-to-end administration of redundancy campaigns including quote calculation requests, audit checks, status tracking, communications and payments.
Responsible for the accurate tracking of large volumes of data to enable effective process management and production of metrics and reports.
Provide excellent customer service that exceeds customer expectations in line with agreed SLAs with a focus on first contact resolution.
Administration of HR processes across the employee lifecycle from starters to leavers ensuring accurate and compliant changes.
Tracks and coordinates organisational changes required as a result of restructures and/or leavers.
Carry out key compliance controls for HR processes in accordance with internal and external regulations including GDPR.
Collaborates with other HR teams and local business area support hubs to ensure a seamless employee experience.
Ensures that personal data is shared, stored and processed in line with Company and legal requirements e.g. GDPR.
There is an expectation that you will undertake ad hoc work on an exceptional basis or provide relevant cover for other team tasks

Integrity and discretion, able to work with highly sensitive data
Attention to detail and determination to get things right first time
Data focused
Highly collaborative, able to work with others to deliver the best service to our customers
Confident and proactive communicator
Likes problem solving, helping others and fixing issues
Process orientated, ensuring tasks are completed in line with standards and controls
Highly organised, is task focused and brings a structured approach
Able to maintain high levels of confidentiality
Skills
Able to work with large volumes of data and operate multiple manual processes in parallel.
Numerical proficiency
High levels of accuracy and attention to detail
Able to operate with high standards of discretion, confidentiality and within financial control measures
Ability to work under pressure whilst maintaining a professional approach
Strong customer focus with exceptional customer service skills, including proactive service recovery
Experience of effective service delivery in a complex HR and Payroll environment
Flexible to work across and move between different tasks and priorities to support effective operational delivery
Highly collaborative, works well with others and as part of a team
Professional articulation; strong written and verbal communication skills
Strong interpersonal skills, understands impact on others and can adapt their style to the individual /situation
Embraces change and able to absorb new information quickly and apply appropriately

Advanced Excel skills; comfortable working with large data sets/formulas/pivot tables etc (essential)
Background in administering HR and/or redundancy processes (essential)
Delivery of excellent customer service in a busy operational environment (essential)
Knowledge of data protection and Information Security (desirable)

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Posted: April 21st, 2025