LOCATION: Great Horwood, MK17 0NP (Office-Based)
JOB TYPE: 37.5 hours, full time with some evening and weekend work as required
The Job
Fundraising is vital to our ability to train life-saving Medical Alert Assistance Dogs and further our Bio Detection research and we rely on the generosity of our donors and supporters. This role will provide support to the Fundraising Team, helping to maximise income in order to fund the charity’s work throughout the UK.
MAIN PURPOSE AND SCOPE OF THE JOB
To provide support to the Fundraising Team across a wide range of projects and activities. You will be instrumental in helping the team to meet and exceed income targets and the first point of contact for all fundraising enquiries, you will play an essential role in making supporters feel welcomed and valued, ensuring their interaction with the charity results in a positive experience every time.
This is a fantastic opportunity for a proactive individual with excellent organisational skills looking to gain experience in a growing, motivational and ambitious Fundraising Team.
Responsibilities
- Co-ordinate incoming fundraising enquiries and fulfil or allocate them to the appropriate team members, ensuring prompt and professional responses and exceptional customer service.
- Provide direct responses to supporter enquiries where appropriate, maintaining a high standard of communication and service.
- Represent and promote the charity at internal and external events, acting as an ambassador to engage new and existing supporters.
- Supporting the IG Manager with fulfilling the Sponsor a Puppy programme.
Data & Administration
- Assist with all administrative tasks that support fundraising activity.
- Accurately record all supporter interactions and correspondence on the Harlequin CRM database, in line with data protection regulations.
- Update Harlequin to ensure supporter records are maintained accurately.
Event Support
- Support the Community & Events Fundraising Manager in the planning and delivery of national MDD events.
- Assist the Corporate Fundraising Manager with the organisation and administration of key events such as business breakfasts and supporter clubs.
- Support fulfilment and progress updates related to the Sponsor a Puppy programme.
Donor Stewardship & Communications
- Ensure timely and personalised acknowledgements (thank you letters and certificates) are sent to donors.
- Review and improve the thank and stewardship programme to enhance donor satisfaction and retention, sharing best practice across the team.
Research & Prospecting
- Conduct research on potential corporate donors, trusts, and high-value individuals, including key contacts and Charity of the Year opportunities.
- Support the Trusts and Foundations Manager, and Corporate Fundraising Manager to build and maintain a high-value donor pipeline.
Other tasks or ad hoc duties agreed with your line manager required to ensure the successful running of the charity.
EXPERIENCE/SKILLS
- Well-organised, good attention to detail and proactive.
- Experience of planning, organising and delivering events.
- Excellent time management skills with the ability to prioritise multiple tasks to meet deadlines.
- Enthusiastic and able to inspire people who want to raise funds for the charity.
- A good level of competency is required in MS Office packages such as Word, Excel, PowerPoint and Outlook.
- Experience of fundraising or working for a charity.
- Prior experience of using CRM systems.
- An understanding of the legal obligations of Charity Law and regulation.
Charity Values
All employees are expected to uphold the charity’s core values in their daily work. This includes demonstrating respect through open and considerate communication, fostering cooperation by working collaboratively, maintaining honesty in all interactions and ensuring fairness through just and transparent decision-making.
Other Requirements
- Hold a full UK Driving License.
- Provide proof of identity and eligibility to work in the UK.
- Undertake a Disclosure and Barring Service (DBS) check.
- Flexibility to work some evenings and weekends.
- Comfortable with dogs in the workplace/office.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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