Summary Carl Friedrik is a travel and leather goods brand challenging traditional luxury. We empower modern professionals in their day-to-day lives with our unique blend of timeless design, understated confidence and quality.About the role We are looking for a talented Store Associate to play a key role in our central London store. You will be at the forefront of our brand’s physical presence, responsible for driving sale and delivering unparalleled customer service. This role requires a passion for luxury, excellent communication skills, and a customer-centric mindset.Who you are You are a dedicated, detail-oriented individual with a passion for working in a fast-paced and creative environment. If you are motivated to contribute to a team committed to excellence, innovation, and professional growth, we invite you to explore this exciting opportunity.Your responsibilities
- Ensure every client receives a personalised and exceptional shopping experience.
- Achieve and exceed sales targets through effective upselling and cross-selling techniques.
- Assist in maintaining the store’s visual presentation and cleanliness.
- Manage inventory, ensuring products and materials are well-stocked and organised.
- Process transactions accurately and efficiently, handling payments and booking confirmations.
- Work collaboratively with the store team to achieve collective goals.
Requirements
- Previous experience in retail, hospitality, or luxury sales is preferred.
- Strong interpersonal and communication skills.
- Ability to build rapport with high-profile clients and understand their unique needs.
- Proficiency in using point-of-sale systems and CRM software.
- Detail-oriented, proactive, and able to multitask in a fast-paced environment.
More about Carl Friedrik We are challenging the outdated practices that characterise the luxury industry. By selling direct-to-consumer, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve our customer: the modern professional.Intelligent design is a crucial part of our ethos. Everyday accessories should be functional and a joy to use – form always follows function in our creative process.Accessories must also meet the demands of modern living. So we only collaborate with the finest materials and craftsmen. The result: products that last a lifetime.Carl Friedrik in the media
- New York Times: “Best refined briefcase for daily use: Carl Friedrik”
- Forbes: “The new king in the leather goods space”
- Featured in HBO’s Emmy award-winning drama, Succession.
Start date: As soon as possibleHiring for multiple positions….