Front Of House Manager

ROLE: Front of House & Duty ManagerLOCATION: Evesham, WorcestershireSALARY: Circa £35,000 per year plus excellent benefitsAre you a dynamic leader with a passion for exceptional customer service? We’re looking for a Front of House Manager to take charge of the day-to-day operations of our front desk team and support other departments in delivering seamless service.In this hybrid role, your key responsibilities will include:

• Managing the Reception tea m: Leading, training, and developing a small but dedicated team to ensure consistent, top-tier service and guest satisfaction. oversee the daily operations of the front desk and lead a dedicated team in providing flawless service. This role offers the perfect opportunity for someone with a strong hotel reception management background, who thrives in a hands-on, guest-facing role.
• Cross-department support : Helping ensure smooth operations across the hotel throughout the day, assisting where necessary to maintain efficiency.
• Guest Relations : Building and nurturing excellent guest relationships, ensuring every guest has an outstanding experience.
• Administrative Support : Assisting the Hotel Manager with accounting and administrative tasks to maintain the hotel’s financial and operational integrity.

Essential Skills & Experience:

• Proven experience in hotel reception management within a luxury hotel setting.
• Strong leadership skills with the ability to manage and motivate a reception team effectively.
• Exceptional communication and interpersonal skills, with the ability to engage with guests and build lasting relationships.
• Strong upselling and sales ability to maximise revenue through room upgrades, services, and promotions.
• Ability to maintain high service standards, manage guest complaints, and resolve issues efficiently.
• A proactive, hands-on approach, with a commitment to leading by example.

Eligibility:Applicants must have the right to live and work in the UK. Unfortunately, visa sponsorship is not available….