Job Title – Assistant Operations Manager – Luxury Travel
Department/Sector – Travel
Job Location – London
Salary – £25k – £28k
Our client is one of the leading luxury tour operators and the great news is that they are recruiting an Assistant Operations Manager to help run the day-to-day key aspects of the operations team.
In the role, you will oversee the operations department and ensure that deadlines are met and work is effectively prioritised while providing hands-on help when required.
You will ensure that ticketing deadlines are met and queues are monitored and actioned accordingly and within timescales.
Another part of the role is to ensure that all documentation deadlines are monitored, achieved, and exceeded.
Our client needs you to liaise with product and destination management companies regarding itinerary changes or other pre-departure updates that require communication to customers.
You will need to identify development and training needs for the team.
Responsibilities:
- Organises team rosters so that emails to Operations and other enquiries are responded to quickly and efficiently
- Plan ahead to ensure adequate resources are available in order to maintain standards and deadlines, flagging up concerns, solutions, or options to the Head of Operations when necessary
- Liaises with Product and destination management companies, when required, regarding itinerary changes or other pre-departure motivations or updates
- Ensures communication to customers regarding changes is appropriate, timely, and of a consistently high standard
- Agrees team objectives in conjunction with the Operations Manager and sets individual objectives for direct reports
- Identifies development and training needs for the team and discusses these with the Operations Manager
- Meets with direct reports regularly to discuss performance, workloads, and reprioritisation where necessary
- Contributes to weekly Operations meetings to ensure management of any ongoing issues and planning workloads and priorities for the weeks ahead
Key Skills/Experience Needed:
- Highly customer focused
- Excellent written and verbal communication skills
- Ability to plan & prioritise effectively, well organised
- Strong interpersonal skills
- Experienced people manager
- Good commercial awareness and ability to build and manage effective relationships
- Good IT skills and working knowledge of Amadeus
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