Director of Client Service, Funds CSC, LondonFull Time, Hybrid
CSC is the world’s leading provider of business, legal, financial, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother.
A senior role within the CSC Fund Services Business Unit. The London based UK Funds team delivers fund and corporate administration services, regulated AIFMD, Depositary and UK Operator services to a portfolio of alternative investment fund managers and institutional investors. The team is relatively small, but with an exciting growth opportunity, making it key to CSC’s European funds strategy. both for the London office and wider CSC group, via local and outbound cross sell opportunities.
Drive the development, implementation and performance of the Funds Business Unit strategy in the UK, which includes People, Clients, Growth, Efficiency and Compliance pillarsLead and be accountable for budgeting, forecasting and financial performance for the UK funds teamGrow awareness of CSC’s brand and reputation in the UK through attendance at conferences, thought leadership articles and speaker/panel positionsContribute to the development, implementation and performance of the risk management strategy, policies & procedures for CSC in the UK, having specific regard for the Funds Business Unit
and through proactive management and development of key client relationships, contribution to cross-selling opportunities, and through the development and execution of specific marketing and sales activitiesEnsure each key client has a development plan, that regular client meetings are held to ensure smooth operations and exceptional client service – and that Client Satisfaction Scores continue to improve incrementallyProactively and collaboratively support other Funds Business Unit leaders to ensure client service consistency, cross-selling and execution/implementation of the Global Funds Strategy and Target Operating Model
Demonstrate effective leadership and management in accordance with CSC’s core values and Customer PromiseDrive personal development using all the resources available at CSC to achieve success and your management and leadership skillsEnsure the team follows policies and procedures which are compliant with current laws and regulationsFinancialsConsult with the regional head to develop a coherent business plan and budget which reflects and anticipates the delivery of the Global Funds Business Unit’s strategic goals, budgets and business plansLead the annual budget and quarterly forecasting cycle for the UK, ensuring revenue, margin, billing and cash collection targets are agreed and metRegulatorySMF3 – Executive Director following probationA proven team leader able to foster an ethos of collaboration, outstanding client service and commercialityRelevant industry experience in the alternative investments industry, with specific knowledge of private equity, venture capital, private credit and real estate
This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
We offer challenging work and career opportunities. Employees are eligible for an annual success-sharing bonus or commission plans based on role and individual performance.· CSC offers excellent benefits, including medical, dental, and life insurance, flexible spending and health savings accounts. We also offer you a 401(k) with 6% employer match, paid time off, tuition reimbursement, and more.· Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus.· We offer flexible schedules and remote options for available positions. We strive to boost the power of our diversity by ensuring that all our colleagues feel a sense of belonging. Our Strategic Equality Alliance fosters a culture of inclusion regardless of race, ethnicity, religion, gender identity, or sexual orientation. It provides networking, learning, and development opportunities through our employee resource groups.· CSC Gives Back, our philanthropic program, is committed to making the communities in which we live and work better off tomorrow than they are today.
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. com/service/careers.
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