I am partnering with a well known and mid size pharmaceutical company in West London who are looking for a Omnichannel Customer Engagement Partner to join their high performing Commercial team within the healthcare divisionMy client are looking for a Omnichannel Customer Engagement partner , the role is offered on a 1 year contract with 3 days per week in their fabulous offices
An opportunity to take ownership of several digital marketing channels and systems and to work closely with the global customer excellence units to roll out the global omnichannel excellence strategy. Working closely with local brand teams you will support them in generating suitable local content and digital touch points by leveraging and shaping developed assets, both business to business and business to consumer, always ensuring continuous optimisation.
Salesforce or CRM skillsDataProjects Skills
The role will be responsible for commercial organisation, implementation of the Go to Market model (GtM) and acceleration of Omnichannel Customer Engagement , this is critical in supporting digital transformation and to strengthen customer engagement and operational effectiveness.
~ Training on all customer engagement tools, channels and digital assets
Overseeing strategic decisions, development, governance structures and management of various commercial operations tools, systems and channels (Email, RTE, Website, Webinar, App)CRM (customer relationship management systems) integration with digital assetsContent tagging, tracking & optimisation of campaigns, ROIProviding CRM and Data Management support to the internal customers in the UK and Ireland as Key UserEngage field-based and head office teams in the holistic customer engagement ecosystemProject management – analysing development changes, testing the systems and ensuring a high quality of implementation
~ Solid project management skills with proven ability to manage a number of projects…