Visual Merchandising Communications Coordinator

Vacancy title: Visual Merchandising Communications CoordinatorRef: 37396Department: PromotionsLocation: Head office – London, United KingdomEmployment type: Full-timeClosing date: 05/05/2025Brand: Mountain WarehouseHours: 37.5

OverviewWe are seeking an enthusiastic, resourceful, hardworking Visual Merchandising Communications Coordinator to join us on our exciting journey to improve our instore retail experience. Mountain Warehouse has been growing consistently over the years with 400 stores across 3 brands covering 9 countries. This is an exciting time to join our business during its growth period. We are looking for an experienced Visual Merchandising Coordinator who is commercially minded with the ability to coach, train, inspire and clearly communicate the new Mountain Warehouse Visual Merchandising vision across all of our retail stores. (900-16,000 square feet)

What you’ll be doing

1. VM StrategyWork with the Head of Commercial Retail to create the current and future VM strategies.Use feedback and learnings from previous seasons to propose new ideas to continue to improve sales density and the customer shopping experience in store.Bring creative ideas to the table, with awareness of competitor activity and market trends.Train and roll out these strategies through the use of communications with the wider VM team and store guidelines.
2. VM CoordinationDrive overall communication with the Field and Regional VM teams.Conduct regular meetings and catch ups with the Field and Regional VM teams ensuring the teams have all required information to implement guidelines and campaigns in store.Collate feedback from guideline and campaign implementation to feed into future strategies and communications.
3. PromotionsActively feed into Print briefing meetings to ensure all required POS in created for instore promotions.Understand the promotional strategy and identify commercial ways to engage our customers in most effective way.Review weekly promotional guidelines for Mountain Warehouse and Animal in store promotions.
4. CampaignsActively feed into Campaign planning – driving the VM strategy and ensuring everything is included that is required to deliver it.Manage the VM critical path for the campaign launch ensuring each step is delivered on time.Work cross functionally to ensure delivery of the campaign is achievable and manageable for stores.Ensure guidelines and communication is regionally specific and clear and concise for stores to deliver great implementation.Work collaboratively with the Promotions Coordinator and Campaign Marketing Manager to deliver the final store communications.
5. Team ManagementManage the Visual Merchandising Communications Executive and Administrator: outlining clear objectives and assessing outcomes, overseeing delivery of their remit, reviewing performance, and ensuring training & development objectives are met.

We’d love to meet someone with

• Is a confident leader with strong communication skills who can coach, train, and inspire teams of all levels to work towards visual excellence.
• Has high standards with an eye for detail and a determination to get the job done and done well.
• Advanced experience in Adobe Photoshop and Microsoft Publisher.
• Competent in Microsoft Office tools including Excel, Teams and Outlook.
• AutoCAD experience preferable.

What’s in it for you?

• Competitive salary and benefits package.
• Holiday allowance.
• 50% staff discount & 25% for family and friends.
• Pension scheme.

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service. The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology. Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do. As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces. Welcome to our journey.

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