Customer Care & Quality Manager

Job Description

We’re looking for an experienced and detail-oriented Customer Care & Quality Manager to join our client, a leading London-based HA on a temporary contract until July 2025 initially.

This is a hybrid role based in Croydon (Tues-Thurs in office, Mon & Fri remote).

• £25.48 per hour PAYE
• £32.44 Umbrella Rate

Key Responsibilities:

• Oversee a Team Leader and Customer & Quality Executives who log defect reports
• Ensure all defects are logged and resolved within agreed timescales
• Work collaboratively with construction teams to escalate issues and drive swift resolution
• Utilise CRM, Excel, and reporting tools to track progress and improve processes
• Identify and implement improvements in defect management

Requirements:

• Knowledge of defect management OR strong transferable managerial skills
• Strong CRM, Excel, and reporting expertise
• Ability to work effectively with internal teams and escalate issues where necessary
• Excellent communication and leadership skills

This is an excellent opportunity for a motivated professional looking to make an impact.Apply now or get in touch to find out more information!

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