Job Description
This is an exciting opportunity to help shape the future of CRM strategy and operations within a global organization. If you’re passionate about optimizing sales processes, enhancing customer experience, and driving data-driven decisions, this role is perfect for you.
Key responsibilities
• Support CRM Strategy – Work alongside the CRM Specialist to develop and implement a CRM roadmap aligned with business objectives, ensuring system effectiveness and user satisfaction.
• Drive CRM Implementation – Collaborate with IT teams to test, integrate, and monitor CRM tools. Maintain data health through regular audits and cleansing activities.
• Optimize Sales Processes – Standardize and support sales activity tracking across the business development network to enhance performance and efficiency.
• Provide CRM Support & Training – Deliver system training, troubleshoot user issues, and provide technical support using service management tools.
• Enable Business Intelligence – Develop and maintain dashboards and reporting tools that support data-led decision-making across commercial functions.
What we are looking for
• Languages – Fluent in English; excellent written and verbal communication skills. Additional languages are a plus.
• Experience – Prior experience working with CRM platforms (Zoho CRM preferred), including user training, support, and reporting. Familiarity with customer journey mapping and data quality analysis is advantageous.
• Skills – Strong interpersonal and stakeholder management skills; confident presenting to groups and working across diverse teams.
• Tech-Savvy – Comfortable working with CRM tools and IT service management platforms. Knowledge of the Deluge programming language is desirable.
• Analytical Thinking – A logical problem-solver with an eye for detail and a proactive mindset.
We’re seeking a dynamic, solutions-oriented individual who thrives in fast-paced, collaborative environments. If you're ready to drive CRM excellence, enhance data integrity, and empower a growing business development function — we’d love to hear from you.
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