People Operations and Compliance Manager

Job Title: People Operations and Compliance Manager

Location: Hybrid – Red Lion Street, Client Sites, home

Department: Human Resources

Reports To: Head of People and Culture, RA Group

Job Summary:

Restaurant Associates is looking for a People Operations and Compliance Manager to support in delivering key people objectives in the employee lifecycle from onboarding and right to work/vetting to time and attendance and analysing our people metrics. Reporting to the Head of People and Culture, the role includes the ability to identify and manage areas of compliance risk in the business and highlight and support with the reduction of the risk.

Key Responsibilities:

1. Build system and process capability across the organisations through formal and informal encounters and initiatives.
2. Support organisation projects as required, particularly in the areas of change management, organisation design, communications, and skills development.
3. Partner with managers to communicate policies and procedures, ensuring they have a good understanding of the way we do things and the systems we use.
4. Contribute and lead as appropriate central HR projects (e.g. WFM).
5. Analyse trends and metrics and leverage this data to drive business decision-making, supporting action plans to deliver improvements within the business.
6. Provide training and advice to individual managers on all core people management systems.
7. Partner with the OurTime and Central teams and the business to drive compliance improvement in core areas of workforce management, annual leave, holidays, pay rules, etc.
8. Work as a partner with HR specialist areas (L&D, Rewards, Payroll, HR Org Management, and TUPE Teams).
9. Guide managers through the employee lifecycle.
10. Utilise data modelling created by E15 insights to demonstrate the use of data for decision-making, and prepare and share reports for the senior leadership team.
11. Drive improvement projects in own area of expertise.
12. Complete special projects and miscellaneous assignments as required.
13. Provide hands-on support to other HR Services Teams when required (e.g. at peak times, ad hoc projects).

Person Specification:

1. Knowledge of compliance issues (e.g. eligibility to work in the UK, DBS, vetting, etc.).
2. Operational management of service delivery to a diverse customer base.
3. Demonstrated ability to prioritise and manage multiple customer requirements simultaneously in an organised manner and within timescales.
4. Highly organised with the ability to coordinate a high volume of daily service requests/work tasks.
5. Ability to work in a demanding, fast-paced environment.
6. Ability to provide feedback to managers and provide support and training where needed.
7. Ability to identify situations that could result in potential customer complaints.
8. Strong understanding and respect for confidentiality.
9. Strong verbal and written communication skills.
10. Excellent telephone and Teams manner.
11. Ability to work cooperatively within a team and on own initiative.
12. Customer service focused.
13. Proficient user of Microsoft Office programmes.
14. Proficient user of all Compass People Systems.
15. Keen to build knowledge, analyse data, and build reports, highlighting key points to the senior management team.

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