1st Line Support Analyst

1st Line Support Technician

As a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation.

This is a hybrid role with 3 days onsite work per week in Ipswich.

Key Responsibilities:

• Provide first-line technical support via phone, email, and in-person
• Log and track IT support tickets in service management system
• Perform initial diagnosis and troubleshooting of hardware and software issues
• Reset passwords and manage basic user access controls
• Support desktop, laptop, and mobile device configurations
• Escalate complex issues to second-line support teams
• Maintain accurate documentation of support interactions

Requirements:

• Experience in 1st Line IT Support within Microsoft environments
• Familiarity with Office 365 and Active Directory
• Understanding of hardware components and basic network troubleshooting
• Excellent communication and customer service skills
• CompTIA A+ or Microsoft certifications preferred
• Strong problem-solving and analytical skills

If you’re passionate about technical support and enjoy solving IT challenges, apply today!…