Customer Service Executive

I am partnering with a leading brand within the Automotive industry who are looking for a Junior Supply chain / Customer Service Advisor to join their High performing and successful Supply chain department .

The role comes with an opportunity to learn , develop and be part of a well established team , high performing culture and exposure of learning end to end supply chain skills

The role is hybrid with 3 days per week in the office

If you are looking for a role were you can learn and progress and you have a passion , enthusiasm to be part of a high performing culture then please apply .

• To receive and handle all inbound calls, faxes & emails as per service level agreement
• To receive and process customer orders accurately and efficiently
• To provide assistance and support to the Supply Chain as and when required
• To be involved in ‘selling-in’ promotions and incentives relating to pro-active sales
• Provide ad-hoc telemarketing support
• To proactively make calls to customers as required
• To maximise all sales opportunities by pro-actively offering alternatives and up-selling
• Achievement of team and individual KPI’s
• To gain and understanding of the Company’s sales strategy and pricing policy
• To develop and maintain a close working relationship with customers, both internally and externally
• To display a high standard of Customer Care and adhere to and promote the company quality standards at all times
• To be involved in regular product knowledge updates to learn features and benefits to enable effective selling
• To ensure the allocation of stock is managed as per company standards
• To understand functions of departments to enable effective management of all calls
• To continually ensure that all Supply Chain processes relate to improved levels of customer service

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