Customer Supply Chain Specialist — Fast-Growing FMCG Business

Customer Supply Chain Specialist — Fast-Growing FMCG Business

Location: Windsor (Hybrid working with 3 days per week office based)

Salary: c £45,000 to £55,000 Per annum + Bonus, Pension, Healthcare & Holiday

An established fast-growing FMCG company is looking for an experienced Customer Supply Chain Specialist to strengthen relationships with key retail partners and drive supply chain excellence. Reporting to the Customer Service & Operations Lead, this role is pivotal in ensuring smooth operations, high service levels, and continuous improvements across sales and supply chain functions.

Key Responsibilities:

• Act as the main point of contact for customer supply chain teams, leading key review meetings and building strong partnerships.
• Ensure best-in-class service levels (OTIF) and operational supply chain excellence.
• Manage the 0-13 week planning horizon, ensuring accurate forecasts, stock availability, and inventory analysis.
• Work collaboratively across internal and external stakeholders, forming strong partnerships with sales and supply chain teams.
• Champion efficiency and sustainability by identifying opportunities to reduce waste, optimize costs, and improve processes.
• Key Metrics: Service level performance, availability, forecast accuracy, cost efficiency, and customer satisfaction.

Key Requirements:

• 5+ years of experience in Sales, Customer Services, or Supply Chain within the FMCG sector.
• Strong understanding of customer supply chain principles, ideally with experience working with major UK grocery retailers.
• Excellent stakeholder management skills, with the ability to build lasting, trust-based relationships.
• Results-driven mindset, with a passion for delivering excellent customer service.
• Analytical problem-solving skills, with the ability to interpret data and drive performance improvements.
• Experience with customer ordering systems, OTC (Order To Cash) principles, and MS Office proficiency.

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