Customer Account Manager

Regional Customer Account Manager – Aviation (EMEA)

My client is seeking a Regional Customer Account Manager to oversee customer interactions and support for engine maintenance services across Europe, the Middle East, and Africa (EMEA). This role ensures smooth after-sales operations, fosters strong client relationships, and optimizes service processes.

Key Responsibilities:

• Act as the main point of contact for clients during engine repair and maintenance procedures.
• Develop and implement service plans that deliver high-quality support while controlling costs.
• Establish and nurture strong connections with customers, addressing their concerns effectively.
• Manage the balance between operational efficiency, customer expectations, and business profitability.
• Provide frequent updates on project status, including technical reports, cost breakdowns, invoices, and shipping details.
• Offer commercial and technical insights to align service delivery with both business and customer requirements.
• Organize meetings and documentation exchanges between clients and service centers.
• Ensure that all contractual obligations and customer specifications are met.
• Oversee financial aspects, including project margins, revenue generation, and customer satisfaction ratings.
• Take a proactive approach to managing customer accounts, including overseeing payments and credit arrangements.
• Collaborate closely with other departments to maintain existing contracts and explore new business opportunities.
• Represent the company during customer visits and industry events.

Qualifications & Skills:

• At least five years of experience in customer account management within the aviation sector, preferably with aircraft gas turbine expertise.
• Strong background in commercial dealings and contract negotiations.
• A technical foundation in engineering or aircraft maintenance is beneficial.
• Exceptional communication skills with the ability to build and sustain professional relationships.
• Capable of adapting to fast-changing environments while maintaining a positive approach.
• Willingness to travel throughout the EMEA region as needed.

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