Customer Retentions Advisor
FTC Until 30th September 2025
£26,200 + £5,000 OTE
A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What you’ll be doing
The Customer Retention team is responsible for managing cancellation requests and renewals, with an emphasis on providing a fantastic experience for our customers throughout and retaining as many packages as possible. You will be managing a pipeline of customers, either coming up for renewal, or who have lodged cancellation requests with us, and utilising objection handling techniques and problem solving skills to resolve queries.
When dealing with cancellation queries, the ability to stay cool, calm and collected during conversations with customers is paramount, as is attention to detail, knowledge of objection handling techniques and an exemplary phone manner. When renewing our customers, problem solving, focus and methodical approach are key.
While we work towards monthly team targets, individual performance on KPIs such as cancellation save rate, call count, renewal rate & pipeline management are tracked on a weekly basis, alongside regular call coaching & training sessions.
Joining the team on a Fixed Term basis, you will primarily focus on working through the high volume of home-move cancellation requests. This would be a fantastic opportunity to grow and develop your sales and objection handling skills, while assisting our customers in getting a One Utility Bill package set up and ready to take the stress away at their new property.
A little bit about you
If the list below describes you, make sure you hit apply!
Strong verbal and written communication skills are essential
☎️ Confident phone manner
…