Head of Administration
Are you a motivated, experienced administrator with strong leadership skills?
Do you have a passion for operational efficiency?
Want to work for one of Dorset’s most well-respected accountancy practices?
A highly regarded accountancy and business advisory firm based in Ferndown is seeking a Head of Administration to oversee their administrative team and play a hands-on role in supporting Client Service Managers. This is a pivotal role, blending strategic oversight with direct client-facing responsibilities in a busy, collaborative office.
You’ll lead a team that plays a crucial role in ensuring the smooth delivery of accountancy services, while also driving process improvements and upholding high standards of customer service.
Role Responsibilities
Leadership & Oversight:
- Manage and lead the administration team, ensuring delivery of consistent, high-quality support across the firm
- Assess and refine existing admin processes, driving ongoing improvements and standardisation
- Supervise workflows and short- to medium-term admin projects, managing resources and time effectively
- Monitor and provide management information and reporting to senior leadership, including workflow assessments, resourcing needs, and client file reviews
- Collaborate with the Financial Services team to ensure seamless client service across departments
Hands-On Administration:
- Provide dedicated admin support to Client Service Managers, including arranging meetings, preparing reports, and managing client correspondence
- Maintain accurate and up-to-date client records and data across internal systems
- Ensure that all work complies with data protection, confidentiality, and internal policies
- Prepare and send professional client communications and manage meeting follow-ups and action logs
About the Firm
You’ll be part of a progressive and supportive team within a well-established and forward-thinking accountancy firm. The business has earned a reputation for its people-first culture, offering flexibility, professional development, and a friendly work environment.
Expect a firm that values initiative, encourages innovation, and invests in its people. You’ll play a central role in enhancing client experience and operational success.
Candidate Requirements
Experience:
- 5–8 years of experience, with a proven track record of exceeding expectations
- Prior managerial experience in a professional services firm, including team leadership and project oversight
- Comfortable working cross-functionally with solicitors, financial planners, and other professional service providers
Skills & Attributes:
- Technically strong with solid knowledge of accountancy operations and administration best practices
- Effective communicator and natural motivator – someone who leads by example
- Strong time management and multi-tasking ability in a fast-paced setting
- Confident with Microsoft Office Suite and accountancy software systems
- Well-organised, proactive, and solutions-oriented with excellent interpersonal skills
What’s On Offer
- £35,000 to £38,000 per annum
- Permanent, full-time position
- Flexible / hybrid working
- Generous annual leave
- Supportive and social team
- Health and wellbeing support
- Company pension
- Open and inclusive culture
- Ongoing progression
- Career development opportunities
- Plus more
About Public Practice Recruitment Ltd
Public Practice Recruitment Ltd recruits high-calibre accounting professionals at all levels for tax, accounts, and auditor jobs on both a permanent and temporary basis for accountancy firms.
Specialising solely in accountancy recruitment, Public Practice Recruitment Ltd regularly has new accountancy jobs in Ferndown and has a superb track record of meeting and exceeding expectations for accountants looking for their next accounting role.
Call us for a confidential chat on 0333 577 7787 or upload your CV here.
…