Housing Services Manager

Job Description

Title: Housing Services Manager

Location: Bristol

Salary: up to £40,000

An exciting opportunity has arisen for a Housing Services Manager to join a leading residential property company, managing a high-quality rental community in Bristol. This role is ideal for an experienced housing professional with a strong background in affordable housing, tenancy management, and community engagement.

Key Responsibilities:

• Ensure compliance with housing regulations and policies while delivering excellent services to residents.
• Lead tenancy processes, including property viewings, sign-ups, and onboarding of new residents.
• Oversee income management, tenancy sustainment, and resident engagement initiatives.
• Coordinate maintenance, repairs, and contractor management, ensuring communal spaces are well-maintained.
• Manage tenancy-related issues, including anti-social behaviour and safeguarding concerns.
• Prepare reports and analyse data to monitor performance against KPIs.
• Work closely with local authorities, community partners, and internal teams to enhance service delivery.

What We’re Looking For:

• Previous experience in operational housing management within a registered provider or local authority.
• Strong knowledge of social housing legislation and tenancy management.
• Experience working with vulnerable residents and handling complex cases.
• Ability to manage budgets, report on financial performance, and drive operational improvements.
• Exceptional communication and relationship-building skills.
• A proactive and customer-focused approach to housing management.

…