Chemist/Technical Support Engineer

Job Description

Are you interested in an opportunity with a leading adhesive manufacturer?

Empress Talent is supporting a valued client on their search for a Technical Support Engineer to join their fantastic team, reporting into the Head of Sales and Marketing.

This is a full-time position including but not limited to the following job responsibilities:

• Technical Support
• UK & European business support – provide extensive technical support and backup to UK & European distributor network – via phone, email and in person – visiting distributors, training staff and attending joint customer visits
• Technical service projects and supportive technical data generation, developing and implementing testing programs
• Maintaining and populating central knowledge database for product and application information which can be easily accessed by staff
• Updating, populating and maintaining the company's master data file
• Availability for site visits to support internal sales staff technically
• Manning technical helpline telephone and tech.support inbox
• Updating CRM database, forwarding sales leads to relevant salespeople and distributors
• Preparation of presentations and materials
• Hosting webinars and training sessions and hands-on demonstrations
• Handling of product quality complaints
• Exhibition stand manning as required
• Assistance in promotional video filming activities

Quality Control

• Arrange QC cover to ensure adequate coverage on days that the QC technician is unavailable, and cover during sickness or holidays

Document Control

• Creation and control of technical datasheets
• Writing of technical articles and product PR in collaboration with marketing department
• Technical content creation for blog, brochures, distributor website etc. supporting marketing activities
• Creation of case studies, application profiles and product sales tools

Business Innovation

• Identify and attend relevant conferences and exhibitions
• Identify and attend relevant training courses to enhance skills

General

• Housekeeping audits
• Cleanliness & tidiness of working environment and site
• Accident free working

Qualifications and Education Requirements

• Science-based degree, engineering background, good working knowledge of MS Office suite
• Full driving license

This is a fantastic organisation offering competitive salary and benefits, if you are interested in hearing more please apply with your CV to this application or contact lucy@empresstalent.co.uk

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