Location: Lanserhof at The Arts Club, 17-18 Dover Street, London
ABOUT US
Lanserhof at The Arts Club is the ultimate Private Members Club and Medical Clinic longevity facility in London, enabling both Members of Club and clients of the Medical Clinic direct access to some of the world’s foremost medical experts and cutting-edge treatments. The medical facility is led by Lanserhofs’ multi-award-winning team of Doctors and health professionals.
JOB SUMMARY:
You will be an experienced sales professional with a personal passion for health and wellbeing. Your role will be to showcase our unique facilities and services to prospective members, your passion for wellness will be evident as you describe our range of services and memberships.
You will build rapport easily and enjoy developing lasting member relationships in person. You will work closely with and support the Membership Manager in all aspects of their work.
KEY RESPONSIBILITIES:
- Be the first point of contact with all potential members; responding to initial enquiries in a timely manner, conducting tours and promoting services.
- Ability to promote different membership packages to VIP/ HNW individuals/ groups and be motivated to achieve targets throughout the year.
- Register all leads/ enquiries on the members’ database to track progress to show conversion rate from enquiry to sale of memberships.
- Complete membership administration including setting up membership profiles and updating members notes on Mindbody, Semble and other databases.
- Coordinate with all departments involved in member’s journey.
- Build strong relationships with existing members by responding to queries and meeting with members to understand their requirements and needs; ensuring that service standards are maintained and exceptional service is provided.
- Support and work closely with the Membership Manager on member communication and implementation of rules/membership details and daily operational procedures are adhered to at all times.
- Conduct Club Induction with member to go through operational aspects of the Club.
- Assist the Membership Manager with planning and running member events and attend membership events to build rapport with members.
REQUIREMENTS:
- Outgoing personality with excellent communication and strong interpersonal skills.
- Assertive, articulate and polite.
- Previous luxury customer service experience.
- Good timekeeping and prepared to be flexible to meet the needs of the service.
- Good attention to detail and high level of accuracy.
- Ability to work on own initiative as well as part of a team.
- Ability to form good working relations and adaptable to work within a multidisciplinary team.
- Ability to remain calm when under pressure.
- Previous experience working in a luxury private medical or wellness environment.
- Experience dealing with VIP’s and HNW individuals.
- Degree educated.
- Experience organising and coordinating events.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Industries: Wellness and Fitness Services
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