Housing Officer
- Location: Central London
- Job Type: Full-time, Permanent
- Salary: Negotiable
Our client a small housing provider in Central London are seeking a dedicated Housing Officer to join their Operations team. This role involves overseeing a patch of approximately 350 mixed tenure properties in Central London. The ideal candidate will be experienced in housing management, including dealing with customer complaints and anti-social behaviour (ASB), and will possess a strong commitment to providing outstanding customer service.
Day-to-Day of the Role:
- Oversee and manage a patch of mixed tenure properties, ensuring they are well-maintained and safe.
- Proactively communicate with residents through various channels including phone, email, and notice boards.
- Handle all housing-related matters such as tenancy, lettings, and ASB, collaborating with the dedicated income officer as needed.
- Resolve complaints effectively, ensuring a high level of resident satisfaction.
- Conduct monthly block inspections and hold regular or as-needed residents’ meetings to address any concerns or updates.
Required Skills & Qualifications:
- Minimum of 3 years’ experience in delivering housing management services.
- Strong experience in managing ASB and legal escalations.
- Excellent communication skills, both written and verbal, with the ability to engage empathetically with residents.
- Proficient in MS Office (Excel, Word, PowerPoint) and capable of using complex databases and systems like CRM Dynamics.
- Resilient, with the ability to work under pressure and adapt to changing deadlines.
- Solution-focused with strong negotiation skills to resolve complex cases.
Benefits:
- Competitive salary, negotiable based on experience.
- Opportunities for professional development and training.
- Supportive and inclusive work environment.
- Comprehensive benefits package including health and wellness plans.
How to Apply:
To apply for the Housing Officer position, please submit your CV and a cover letter detailing relevant or contact Mel Applin @ Reed.
This role is perfect for someone who is looking to make a significant impact in a vibrant community by providing exceptional housing management services. We look forward to receiving your application.
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